Social Cash Grant

The Social Cash Grant offers financial aid to vulnerable Namibians, including pensioners, persons with disabilities, and caregivers of vulnerable children.

Administered by NamPost in collaboration with the Ministry of Finance, the programme ensures beneficiaries receive their social cash grants safely and conveniently at any post office nationwide, or through mobile payment teams serving remote communities.

Payments are scheduled according to the type of grant, and beneficiaries are kept informed through radio announcements, SMS notifications, and community notices.

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The Post Office payment program will run on the following basis countrywide: First three days for pensioners' grants. Next three days, child and disability grants. Last two days, for basic income grants. Once the normal post office payment program is completed, beneficiaries who missed their payment slots at either the mobile team or the post office will be allowed to withdraw funds at any of our 147 points of presence. Was this question helpful? Yes No	Social Cash Grant
Are the payment dates fixed? The Mobile payment teams will follow a schedule similar to the one currently being used. This program will be communicated on radio stations and digital platforms. Was this question helpful? Yes No	Social Cash Grant
When will NamPost do the first Cash Grant payments? NamPost is currently in discussions with the Ministry, and once this is finalised, the date for the payment program will be communicated on various communication platforms. Was this question helpful? Yes No	Social Cash Grant
Who can be contacted for more information? Throughout the transition, beneficiaries will receive notifications and updates via local radio stations, community notice boards, and SMS notifications, so it is important to keep contact details current. NamPost will also utilise a toll-free helpline that will be shared so that recipients can call for more information at no cost. Was this question helpful? Yes No	Social Cash Grant
What costs will there be for the Cash beneficiaries? There are no costs for beneficiaries, since the Ministry covers all related costs. Cash Grant beneficiaries will also be able to make up to 3 partial withdrawals, covered by the Ministry. Was this question helpful? Yes No	Social Cash Grant
How will the payments work when NamPost takes over? Cash Social Grant beneficiaries living within a 5km radius of a post office branch can make a full or partial withdrawal of their grant from their closest post office during the payment program. All beneficiaries living further than 5 km from a Post Office will be able to access their grants from a mobile team operating in their area. Beneficiaries must present their current grant card, or a new grant card to be issued by NamPost in due course. Customers who missed their payment slots will be able to visit any of our 147 points of presence to do a full or partial withdrawal for their grants. Was this question helpful? Yes No	Social Cash Grant
What will happen to Cash Grant beneficiaries who are sick or bedridden? Support for bedridden recipients will be coordinated through their local councillor’s office. Recipients are encouraged to be in touch with their local councillor's office. Alternatively, caretakers or family members can contact NamPost through its toll-free help line. Was this question helpful? Yes No	Social Cash Grant
Who must register, and where do they register? Cash Social Grant beneficiaries must re-register at any of the 147 points of presence, including 11 to be openned in October 2025, nationwide or with mobile teams if located more than 5 km away, presenting their ID or Passport and current grant card. These arrangements apply to Cash Social Grant recipients ONLY. All other pension payments going to commercial banks or NamPost Smartcards will not be affected, and NO re-registration is required for these pensioners. Was this question helpful? Yes No	Social Cash Grant

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Social Cash Grant

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