Terms and Conditions | NamPost - We Deliver More

Terms and Conditions

Online Shop and New Online Payment System

Welcome to the NamPost Online Shop and New Online Payment System! 
Please read these terms and conditions carefully before using our services. By accessing and using our online shop and payment system, you agree to be bound by the following terms and conditions:

1. General Terms and Conditions:

1.1. Eligibility: You must be at least 18 years old to use our online shop and payment system. If you are under 18, you may only use our services under the supervision of a parent or legal guardian.

1.2. Account Registration: To use our online shop and payment system, you may be required to create an account. The information provided during registration must be accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3. Prohibited Activities: You agree not to use our online shop and payment system for any unlawful or unauthorized purposes. This includes, but is not limited to, engaging in any form of fraud, hacking, spamming, or violating any applicable laws or regulations.

1.4. Intellectual Property: All content available on our online shop, including but not limited to logos, trademarks, text, images, and videos, are the property of NamPost or its respective owners. You may not use, copy, distribute, or reproduce any content without obtaining prior written consent from NamPost.

2. Online Shop Terms and Conditions:

2.1. Product Information: We strive to provide accurate and up-to-date product information on our online shop. However, we do not warrant that the product descriptions, images, or other content are error-free or complete.

2.2. Pricing: Product prices are listed in the local currency and are subject to change without noticeNamPost reserves the right to correct any pricing errors and cancel orders resulting from such errors.

2.3. Order Acceptance: By placing an order on our online shop, you agree that it is an offer to purchase the products listed in your order. We reserve the right to accept or decline your order for any reason.

Payment & Payment Method
This site currently uses N-Genius online payments. Our third-party payments processor accepts payments by means of 3D secure payments which include VISA, Mastercard.
For orders or sales done on the website the funds will be deducted at the time of the order.
 Security information
At the time that you place your order and are asked to supply personal information. You enter a secure environment. From that time, the link between your Web browser and the Online Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.
Credit card numbers will not be stored on the web site and will never be made publicly available. All other information concerning your order is encrypted and can only be viewed by members of the Online Shop team with authorised access to that information.

2.4. Shipping and Delivery:  
Dispatch: NamPost will endeavour to dispatch an order within 2-7 business days of receiving that order.

Delivery Timeframes
Standard Domestic Delivery Timeframes within Namibia:  NamPost will endeavour to deliver an orders within 3-10 business days from order dispatch where you have specified a delivery address, You will receive an email notification once your order is ready to collect.

International Delivery Timeframes: The delivery time for international orders is typically 10+ business days. Estimated delivery times are between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of NamPost control. 
We will endeavour to fulfil your order within the time specified in the Delivery Standards, except: where an incorrect or incomplete delivery address has been provided; when incorrect payment details, including credit card details, are supplied; where correct credit card details are supplied but funds are not approved; where we believe the order to be fraudulent; or where cleared funds through your nominated payment method have not been received.
In the event that you supply incorrect payment or delivery details, NamPost will take all reasonable steps to contact you using the personal details that you have provided.
If your supplied contact details are incorrect, NamPost will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

2.5. Returns and Refunds: 
Refunds will be issued using the same payment method as that used for your original purchase.

3. Online Payment System Terms and Conditions:

3.1. Payment Information: By using our online payment system, you agree to provide accurate and valid payment information. You authorize NamPost to charge the designated payment method for the total amount of your purchase.

3.2. Secure Transactions: We take security seriously and employ reasonable measures to protect your payment information. However, we cannot guarantee the absolute security of data transmitted over the internet.

3.3. Payment Processing:NamPost may partner with third-party payment processors to facilitate transactions. By using our payment system, you agree to their respective terms and conditions.

3.4. Payment Confirmation: After completing a payment transaction, you will receive a confirmation email containing relevant details of your purchase.

4. Amendments and Termination:

4.1. NamPost reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will be posted on our website, and your continued use of our services constitutes acceptance of the modified terms.

4.2. NamPost may, at its sole discretion, terminate or suspend your access to the online shop and payment system for any reason, including but not limited to violation of these terms and conditions.



You agree to indemnify, defend and hold harmless NamPost Namibia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

5. Governing Law:

5.1. These terms and conditions shall be governed by and construed in accordance with the laws of Namibia.

By using our NamPost Online Shop and New Online Payment System, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services. If you have any questions or concerns, please contact our customer support team.

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