To plan, develop, implement and monitor strategies, policies, procedures, and standards relating to the Human Resources Management effectiveness, of NamPost, and develop the capacity at resources, systems and services levels to optimally support HR management, development and administration/control processes, also in the context of progressive deployment of digitisation and the upskilling requirements of the staffing components as is meaningful across NamPost group.

To direct, manage and coordinate all human resources functions, making up the total employment process, optimising HR management support and practices in developmental and progressive ways.

To structure and align HR systems and services in effective ways in order to enable effective support, assign responsibilities clearly and monitor and assess effectiveness.

To develop and implement appropriate operational and corporate level HR measures and indicators that reflect the relative state of HR health within NamPost, preferably against credible benchmarks, and serving proactive analysis and subsequent remedies.

To differentiate HR responsibilities and support versus management HR responsibilities at executive and managerial level and ensure effective complementation that enables optimisation of the human capacity of NamPost.

To advise extensively on effective HR management principles and direct and guide the NamPost work culture (e.g. within the I-ACT principles framework).

At NamPost Executive Committee Level

To serve as part of NamPost Executive Management in close alignment with support services coordinated by the COO, and in line with the Executive Management Charter.

To develop, prepare and make meaningful inputs into EXCO meeting processes and decisions, provide guidance, proposals and inform decisions with an emphasis on current and future HR considerations (but not limited to this) in the context of NamPost strategy and business plans.

As part of the Executive team, ensure the development, application, and compliance with proper business aligned Governance, controls and enterprise risk management and its implementation across HR responsibilities.

To exercise sapiential & policy derived authority to ensure compliance and to provide guidance and assistance to the COO/CEO and/or the Board of Directors in case of contraventions/non-compliance or unacceptable conduct or actions of Executives.

The Senior Specialist/Analyst Banking Implementation Support (BIS) operates under the direction of Team Lead: Banking Implementation Support and will be responsible for maintenance, configuration, integration, alignment, and operational support effectiveness of the NamPost banking system Infrastructure.  The incumbent will be responsible for maintaining the NamPost banking platforms (PSP, UIP, CMS), payments application systems and end user support (Back office, customer care application and front end-tellers), supporting the full-stack.  

The Junior Analyst Banking Implementation Support (BIS) operates under the direction of Team Lead: Banking Implementation Support as well as the guidance of the Senior Analyst and will be responsible for assisting the senior in the maintenance, configuration, integration, alignment and operational support effectiveness of the NamPost banking system Infrastructure.  The incumbent will be responsible to assist the senior in maintaining the NamPost banking platforms (PSP, UIP, CMS), payments application systems and end user support (Back office, customer care application and front end-tellers), supporting the full-stack.  

Develop, refine, and effectively deploy and manage a business support capacity for the total spectrum of NamPost business, banking and functional business requirements, embedded in strategic and sustainability considerations and plans, and aligned with the business enabling function to guide the effective translation of business needs into functional systems solutions. 

To liaise closely with BSU (Business Support Unit) on applications development and refinement needs, prioritise these together, translate these into UI/UX effective solutions, while aligning closely with DB and Applications Architecture.

Responsible for the digitisation and automation of business facing tools and platforms based on customer requirements.

To represent NamPost payments and manage the entire payment solutions end to end within the ICT and in close co-operation with Head: Payment Solutions Financial Services, including strategic direction, business cases, digital payments channels, merchant acquiring, card acquisition and issuing of products, profit and loss management and development of new payments / digital products and services that will create increased market share and address / support NamPost strategic objectives.

To liaise closely with BSU (Business Support Unit) on applications development and refinement of business needs, prioritise these together, translate these into UI/UX effective solutions, while aligning closely with DB and Applications Architecture.

To direct, guide and optimise the analysis, development, utility and administration of NamPost business systems with an emphasis on integrated data bases and applications architecture and the benefits to be gained from systems integration and cross-utilisation (this involves a range of development, refinement and adaptation developments).  To enable, support and leverage the applications and functional IT effectiveness of business, and optimise the functionalities and utility of NamPost business systems, data bases and MIS possibilities, for users at various business levels, based on a balance of internal and external technical DB & Applications capability and support. 

To coordinate the affairs of the Executive and general Savings Bank office, as well as to provide a full secretarial support service by managing all administrative matters that arise in the day-to-day activities of the Savings Bank, while maintaining a professional image of the office. To attend to all routine planning, scheduling and correspondence tasks.