Frequently Asked Questions | NamPost - We Deliver More

Frequently Asked Questions

Question

You must:

  • Be a SmartCard Holder
  • Be below the age of 70

No, not required

No, you must complete a funeral cover application form.

No, the only current cover is N$4000.00 (effective from 1 December 2012), at a monthly cost of N$9.99.

No, as long as you opened the cover before the age of 70, even if you turn 70, you will still be covered.

No, only the owner of the SmartCard can be covered on the SmartCard.

The customer should go to the Post Office and inform the Post Office about the death and provide the necessary documents. Such as :

  • Death certificate,
  • ID of deceased,
  • ID of executor,
  • Letter of the Master of the High court, appointing the executor and
  • Insurance document copy
  • Application form for claim should than be completed at the nearest NamPost Office

On the day when the claim is handed in the beneficiary must provide his/her banking details, if they don’t have a bank account, they will be advised to open up a SmartCard because the money have to be paid into an account and not paid out cash.

Yes it can.

The client opens a SmartCard with a minimum deposit of N$50-00.

He/she takes the SmartCard number to his/her employer.

The employer pays a cheque or does an internet payment into the NamPost Savings Bank Account at Standard Bank:

NamPost Savings Bank

Standard Bank, Main Branch, Windhoek

Account no: 0241733979

Branch code: 082372

If it is only one client the Unique SmartCard Number (USN) must be provided as reference on the deposit slip. (USN can be found at the back of the SmartCard).

If it is more than one client, the company name should be provided s reference. The employer sends us an excel sheet indicating the following:

  • Full Names of the employees
  • USN numbers of the SmartCard
  • Amounts to be paid
  • The date the  payment should be done

This information must be forwarded to NamPost Savings Bank Windhoek by e-mail or fax at least 2 working days prior to payment date.

Contact Person:

Mrs. Christelle Louw

Supervisor Salaries NSB

Tel: 061 – 201 3202

Fax: 061 – 238565 or O88645852

E-mail: christellelo@nampost.com.na

Yes it can be done.

STEP 1 -  INSERT THE SMARTCARD

STEP 2 - MAIN MENU

STEP 3 - NUMBER 6 (3rd Party Payments)

STEP 4 - NUMBER 3 (Once off payment)

STEP 5 - NUMBER 1 (Cheque Account)

  • Choose type of account
  • Enter Branch Code of Bank
  •  Enter the Account number of the beneficiary.
  • Enter the reference number of the paying customer, i.e Full Name, ID number, or their Smartcard number or account number with the beneficiary customer e.g. Municipal reference number.

NB NOTE!! For STEP 5 you have a choice e.g. Cheque Account, transmission account etc. The money will only be available the next day.

Yes, the sender must pay the money in the following bank account:

  • NamPost Savings Bank
  • Standard Bank, Main Branch, Windhoek
  • Account no: 0241733979
  • Branch code: 082372
  • SWIFTCode: SBNMNANX

The SmartCard number or  Investment number of the customer should be given as reference. Once the money appears on our Standard Bank Statement the money is transferred to clients account. This process takes approximately 5 working days.

Yes, the third party payments function is available and active at the moment on all POS-devices at NamPost and Retail Merchants. A client can pay any account via this option, as long as the client has the account number and banking details of the third party.(Telecom, city of Windhoek, Edgars, etc.)

No, currently it cannot be done other than a manual transfer which is possible.

No you cannot do internet banking on the SmartCard account.

Yes, but only if the particular merchant allows it. Most merchants only allows customers to pay with the SmartCard but not necessarily to withdraw cash.

Yes, you can buy with the SmartCard at all the 151 registered merchants throughout Namibia.

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