Frequently Asked Questions

	Category
What are the requirements to open a funeral cover You must: Be a SmartCard Holder Be below the age of 70 Was this question helpful? Yes No	Funeral Cover
If a client does not provide the beneficiary banking details, how will the claim be paid? On the day when the claim is handed in the beneficiary must provide his/her banking details, if they don’t have a bank account, they will be advised to open up a SmartCard because the money have to be paid into an account and not paid out cash. Was this question helpful? Yes No	Funeral Cover
How do I claim? The customer should go to the Post Office and inform the Post Office about the death and provide the necessary documents. Such as : Death certificate, ID of deceased, ID of executor, Letter of the Master of the High court, appointing the executor and Insurance document copy Application form for claim should than be completed at the nearest NamPost Office Was this question helpful? Yes No	Funeral Cover
Can I also open funeral cover for my children or someone else on my SmartCard? No, only the owner of the SmartCard can be covered on the SmartCard. Was this question helpful? Yes No	Funeral Cover
What will happen if I opened the funeral cover before I was 70 years, and I turn 70, will it be cancelled? No, as long as you opened the cover before the age of 70, even if you turn 70, you will still be covered. Was this question helpful? Yes No	Funeral Cover
Can I pay double the premium and get covered for N$5000.00? No, the only current cover is N$4000.00 (effective from 1 December 2012), at a monthly cost of N$9.99. Was this question helpful? Yes No	Funeral Cover
Will I be automatically covered when I open the SmartCard? No, you must complete a funeral cover application form. Was this question helpful? Yes No	Funeral Cover
Do I need to undergo a medical test? No, not required Was this question helpful? Yes No	Funeral Cover
Can we do third party payment on the SmartCard? Yes, the third party payments function is available and active at the moment on all POS-devices at NamPost and Retail Merchants. A client can pay any account via this option, as long as the client has the account number and banking details of the third party.(Telecom, city of Windhoek, Edgars, etc.) Was this question helpful? Yes No	SmartCard
Can I pay with my SmartCard at shops/merchants? Yes, you can buy with the SmartCard at all the 151 registered merchants throughout Namibia. Was this question helpful? Yes No	SmartCard
Can I use my SmartCard to withdraw at merchants? Yes, but only if the particular merchant allows it. Most merchants only allows customers to pay with the SmartCard but not necessarily to withdraw cash. Was this question helpful? Yes No	SmartCard
Can I do internet banking using the SmartCard? No you cannot do internet banking on the SmartCard account. Was this question helpful? Yes No	SmartCard
Can I register a debit order from my SmartCard to my investment? No, currently it cannot be done other than a manual transfer which is possible. Was this question helpful? Yes No	SmartCard
Can someone overseas send money to my SmartCard or Investment account? Yes, the sender must pay the money in the following bank account: NamPost Savings Bank Standard Bank, Main Branch, Windhoek Account no: 0241733979 Branch code: 082372 SWIFTCode: SBNMNANX The SmartCard number or Investment number of the customer should be given as reference. Once the money appears on our Standard Bank Statement the money is transferred to clients account. This process takes approximately 5 working days. Was this question helpful? Yes No	SmartCard
What process do I follow to transfer to another commercial bank? STEP 1 - INSERT THE SMARTCARD STEP 2 - MAIN MENU STEP 3 - NUMBER 6 (3rd Party Payments) STEP 4 - NUMBER 3 (Once off payment) STEP 5 - NUMBER 1 (Cheque Account) Choose type of account Enter Branch Code of Bank Enter the Account number of the beneficiary. Enter the reference number of the paying customer, i.e Full Name, ID number, or their Smartcard number or account number with the beneficiary customer e.g. Municipal reference number. NB NOTE!! For STEP 5 you have a choice e.g. Cheque Account, transmission account etc. The money will only be available the next day. Was this question helpful? Yes No	SmartCard
Can I transfer money from my SmartCard to other banks? Yes it can be done. Was this question helpful? Yes No	SmartCard
How can my salary be paid to my SmartCard? The client opens a SmartCard with a minimum deposit of N$50-00. He/she takes the SmartCard number to his/her employer. The employer pays a cheque or does an internet payment into the NamPost Savings Bank Account at Standard Bank: NamPost Savings Bank Standard Bank, Main Branch, Windhoek Account no: 0241733979 Branch code: 082372 If it is only one client the Unique SmartCard Number (USN) must be provided as reference on the deposit slip. (USN can be found at the back of the SmartCard). If it is more than one client, the company name should be provided s reference. The employer sends us an excel sheet indicating the following: Full Names of the employees USN numbers of the SmartCard Amounts to be paid The date the payment should be done This information must be forwarded to NamPost Savings Bank Windhoek by e-mail or fax at least 2 working days prior to payment date. Contact Person: Mrs. Christelle Louw Supervisor Salaries NSB Tel: 061 – 201 3202 Fax: 061 – 238565 or O88645852 E-mail: christellelo@nampost.com.na Was this question helpful? Yes No	SmartCard
Can my salary be paid into the SmartCard? Yes it can. Was this question helpful? Yes No	SmartCard
The Post Office payment program will run on the following basis countrywide: First three days for pensioners' grants. Next three days, child and disability grants. Last two days, for basic income grants. Once the normal post office payment program is completed, beneficiaries who missed their payment slots at either the mobile team or the post office will be allowed to withdraw funds at any of our 147 points of presence. Was this question helpful? Yes No	Social Cash Grant
Are the payment dates fixed? The Mobile payment teams will follow a schedule similar to the one currently being used. This program will be communicated on radio stations and digital platforms. Was this question helpful? Yes No	Social Cash Grant
When will NamPost do the first Cash Grant payments? NamPost is currently in discussions with the Ministry, and once this is finalised, the date for the payment program will be communicated on various communication platforms. Was this question helpful? Yes No	Social Cash Grant
Who can be contacted for more information? Throughout the transition, beneficiaries will receive notifications and updates via local radio stations, community notice boards, and SMS notifications, so it is important to keep contact details current. NamPost will also utilise a toll-free helpline that will be shared so that recipients can call for more information at no cost. Was this question helpful? Yes No	Social Cash Grant
What costs will there be for the Cash beneficiaries? There are no costs for beneficiaries, since the Ministry covers all related costs. Cash Grant beneficiaries will also be able to make up to 3 partial withdrawals, covered by the Ministry. Was this question helpful? Yes No	Social Cash Grant
How will the payments work when NamPost takes over? Cash Social Grant beneficiaries living within a 5km radius of a post office branch can make a full or partial withdrawal of their grant from their closest post office during the payment program. All beneficiaries living further than 5 km from a Post Office will be able to access their grants from a mobile team operating in their area. Beneficiaries must present their current grant card, or a new grant card to be issued by NamPost in due course. Customers who missed their payment slots will be able to visit any of our 147 points of presence to do a full or partial withdrawal for their grants. Was this question helpful? Yes No	Social Cash Grant
What will happen to Cash Grant beneficiaries who are sick or bedridden? Support for bedridden recipients will be coordinated through their local councillor’s office. Recipients are encouraged to be in touch with their local councillor's office. Alternatively, caretakers or family members can contact NamPost through its toll-free help line. Was this question helpful? Yes No	Social Cash Grant
Who must register, and where do they register? Cash Social Grant beneficiaries must re-register at any of the 147 points of presence, including 11 to be openned in October 2025, nationwide or with mobile teams if located more than 5 km away, presenting their ID or Passport and current grant card. These arrangements apply to Cash Social Grant recipients ONLY. All other pension payments going to commercial banks or NamPost Smartcards will not be affected, and NO re-registration is required for these pensioners. Was this question helpful? Yes No	Social Cash Grant

Interaction Portal

Do you have a complaint or a simple enquiry? Use this portal to communicate with the relevant department and or branch.

Click here

Frequently Asked Questions | NamPost - We Deliver More

Frequently Asked Questions

Post Office Finder